Consumer & Operational Insights
"What gets measured gets managed" - Peter Drucker
Mystery Shopping Unveiled
What It's Not
You may hear us use the terms "mystery shopping" and "customer service auditing" interchangeably. Wondering what it's all about? It's a method for evaluating customer service. Our vetted mystery shoppers pose as actual customers, assess various aspects of the customer experience, and provide valuable feedback.
How It Works
We collaborate closely with you to understand your business's needs. Then, we create a tailored customer service audit survey, covering in-person, phone, or online experiences. We assist in deploying the audit, collect powerful data insights, and deliver them to you, highlighting strengths and areas for improvement.
Contrary to common misconceptions, it's not about catching staff members off guard. Instead, it helps businesses understand performance, improve policies, offer training, and enhance customer service.
Why It Matters
Our goal is to empower your business with unbiased data, driving meaningful improvements in the customer service journey. With a stronger customer service focus, enhanced customer loyalty, brand awareness, and increased profits are just some of the benefits that can be achieved.
If you are interested in becoming a Mystery Shopper, please send your CV to: insights@luminabda.com
